Can I return an item?
To give you our best possible service, LE BIG offers a simple return service. If for any reason you are dissatisfied with your purchase, you can return unused items. Click here to download the return form. You have the right to return on or more articles up until 30 days after you have received them. Online orders cannot be returned to our stores.
Please fill in the return form completely and add it with your return articles.
Use the following return address:
LE BIG E-Com B.V.
Kraanschip Ibisweg 18
1033 RB Amsterdam
All items are inspected upon arrival of the return. Unworn and undamaged items must be returned with the tags still attached. Articles that do not comply will be refused. Reimbursement of returned items will be made within 14 days after receipt of the return on the account that you have paid with. Returning articles is at your own expense. We are not responsible for the correct transmission of returned items. We recommend you to use a carrier that issues proof of sending.
Can I exchange my online order?
Unfortunately we cannot exchange any returned items. If we have received returned shipped items in good order, we will reimburse them within 14 days. If the article you are looking for is still available, you can place a new order in our shop.